Your Privacy on Service Radio Relax Ue
Updated in: january 2023
At Radio Relax Ue, we care about your privacy and want you to be at ease about how we use your personal data. This Privacy Notice is designed to provide you with transparent and important information about how we collect, use, retain, protect and share your data, and how you can exercise your rights in this regard.
If you have any questions about this Privacy Notice or our privacy practices, or you would like to contact our Customer Care Officer or Data Protection Officer, or you would like to file a complaint, you can contact us via this form.
Collection of personal data
Personal data includes data that directly identifies you (such as your name), data that indirectly identifies you (such as your email address or phone number) and data that can be linked to you (such as listening history or favorite content).
Although registration on the Radio Relax Ue application does not require you to provide data that directly and personally identifies you, we consider any data that can be linked to you personal and treat it as such.
When you register on the Radio Relax Ue application and use our services, we collect the following personal data.
Contact information
Name, email address*, phone number, applications via social networks, age*, gender
submitted by you or your service provider when you register for the Radio Relax Ue application
Identifikatori
User ID*, Device IDs
We assign a user ID when you register for the Radio Relax Ue application, we collect device IDs when you use Radio Relax Ue.
location
Approximate location (IP address)
We collect it when you log in and use Radio Relax Ue.
Usage data
Product interaction (including listening data)*, advertising data*
collected by us, when you use Radio Relax Ue or when you interact with advertisements.
User Content
Photos, audio data*, requests sent to the Customer Care Service
delivered by you, when you use Radio Relax Ue or when you contact our Customer Care Service.
Search history
Searches performed on the Radio Relax Ue app*
delivered by you, when you stream content on the Radio Relax Ue application.
Diagnostic
Cancellation data, performance data
Which we collect if a collision occurs while using the Radio Relax Ue application.
Information marked with * is required to enable you to register with Radio Relax Ue, to subscribe to a full payment offer or an offer with an initial free trial period, or to use our services and its features.
Use of personal data
We use your personal data when we have a legal basis for doing so. Depending on the circumstances, we may process your personal data with your consent because it is necessary to fulfill our contract with you and to comply with the law, and to comply with the law, or because we believe that the processing is in our or another person's legal interest (pod uslovom da ovaj interes nije važniji od Vaših interesa, prava i zakonitih očekivanja).
We do not use any algorithms to make decisions that could significantly affect you without expert review. We only use your personal data for the purposes described below.
Functioning of the application
We use your personal data to enable you to log in to Radio Relax Ue, search and play audio content, manage your favorite content and playlists and share content with other people.
Contact information
Email address, phone number, applications via social networks
Identifiers
User ID, Device IDs
Location
Approximate location
Usage data
Product interaction
User Content
Audio data
Search history
Searches
Product personalization
We use your personal data to allow you to personalize your profile and playlists and to make recommendations based on your listening history and favorite content.
Contact information
Name, age, gender
Identifiers
User ID, Device IDs
Location
Approximate location
Usage data
Product interaction
User Content
Photos
Search history
Searches
Bezbednost i sprečavanje prevara
We use your data to monitor and ensure the continuous security, confidentiality, integrity, availability and restoreability of our service and to prevent misuse.
Contact information
Name, e-mail address, phone number, applications via social networks
Identifiers
User ID, Device IDs
Financial information
Payment information, transactions
Location
Approximate location
Usage data
Product interaction
Diagnostics
Crash data, performance data
Audience analytics and insights
We use your data to measure our audience, analyze how our service is used, monitor and improve its overall performance, usability and design, and develop new features. You can agree to this use or object to it in your cookie settings.
Identifiers
User ID, Device IDs
Location
Approximate location
Usage data
Product interaction, advertising data
Diagnostics
Crash data, performance data
Notifications from the application Radio Relax Ue
We use your information to send you important information about your account and transactions, editorial recommendations, marketing notices or to ask you for feedback. When we send you an email, we use pixel tags to know if it has been read. This helps us optimize our email campaigns and send you fewer emails if you don't read them. You can accept or decline our notifications in your notification preferences.
Contact information
Name, email address, phone number, age
Identifiers
User ID
Location
Approximate location
Usage data
Product interaction
Search history
Searches
Advertising on the Radio Relax Ue application
If you have subscribed to the full payment offer, we use your information to find an audience that is similar to your profile. If you use our free services, we use your advertising user profile to display targeted advertisements for Radio Relax Ue on our, or third-party sites and applications, in order to exclude you from certain advertising campaigns and to set up an advertising regulator so that we do not repeat the same advertisement too often. You can agree to this use or object to it in your cookie settings. If you object, only generic and less relevant advertisements will be served.
Contact information
Email address, age, gender
Identifiers
User ID, Device IDs
Location
Approximate location
Usage data
Product interaction, advertising data
Third party advertising
If you use our free services, we use your data to build your user profile for advertisements, to display targeted advertisements for third-party products or services on our sites or applications, to exclude you from certain advertising campaigns and to set an advertising regulator so that we do not repeat the same advertisement too often. You can agree to this use or object to it in your cookie settings. If you object, only generic and less relevant advertisements will be served.
Contact information
Age, sex
Identifiers
User ID, Device IDs
Location
Approximate location
Usage data
Product interaction, advertising data
Customer care service
We use your data to process your requests submitted to the Customer Care Service, or when you want to exercise your legal rights that you have in relation to your personal data.
Contact information
Name, e-mail address, phone number, applications via social networks, age, gender
Identifiers
User ID, Device IDs
Financial information
Payment information, transactions
Location
Approximate location
Usage data
Product interaction, advertising data
User Content
Photos, audio data, request sent to Customer Care
Search history
Searches
Diagnostics
Crash data, performance data
Retention of personal data
We keep your data only as long as it is necessary to fulfill the purpose for which it was collected or as required by law. The data retention periods listed below start from the date of your last interaction with the Radio Relax Ue application.
3 years
Contact information
Name, e-mail address, phone number, applications via social networks, age, gender
Identifiers
User ID, Device IDs
Location
Approximate location
Usage data
Product interaction, advertising data
User Content
Photos, audio data
Search history
Searches
Diagnostics
Crash data, performance data
5 years
User Content
Requests sent to the Customer Care Service
10 years
Financial information
Transactions (mandatory according to the Monetary and Financial Code)
Personal data protection
We take technical, physical and organizational security measures to protect your information from unauthorized access, use or disclosure, and to prevent its loss or alteration.
When implementing and improving these security measures, we take into account the latest developments, the nature of the processing, the sensitivity of the data and possible threats and risks.
- We implement and maintain sophisticated technical measures, such as encryption, to ensure that your personal data is recorded and used confidentially and securely;
- We protect and restrict access to your personal data, through access control, and monitor who accesses, uses and transfers your personal data, through logins and audio monitoring;
- Employees who have access to your personal data must comply with strict requirements for privacy, confidentiality and data security;
- Business partners and service providers with whom we share your data are also required to strictly adhere to privacy, confidentiality and data security requirements;
Sharing of personal data
Your data is controlled in Serbia (Radio Relax Ue Užicu 31000), and may be shared with service providers and partners worldwide.
Some of these recipients may be in countries that cannot guarantee the level of personal data protection that exists in your country. In such cases, we take all necessary measures to ensure that these recipients provide an appropriate level of security, such as the application of standard data protection clauses and the implementation of appropriate security measures.
For more information about data sharing, you can contact our Data Protection Officer using this form.
Service providers
We regularly engage service providers to perform certain tasks on our behalf, such as hosting and data storage, operating and maintaining our infrastructures, or providing analytical or advertising services. In these cases, sharing is limited to data that our service providers need to perform their tasks and we require them to protect your data.
Partners
From time to time, we may, to the extent necessary, share your data with some of our partners such as telecommunications operators, medijske kompanije i ostali prodavci na malo koji distribuiraju naše ponude, music publishing houses and record companies or audio device manufacturers. We also require them to protect your data.
Others
Finally, we may share your information with our parent companies and subsidiaries, with other companies in the event of a merger, acquisition or sale, or with law enforcement authorities.
Your rights in relation to your data
We make every effort to enable you to exercise your rights in relation to your data; some of them can be realized directly in your settings, and some with the help of our Customer Care Service. Please see below how you can do this.
Data access and portability
You can access and obtain a copy of your data by contacting our Customer Care Service via this form.
Modification of data
You can change or correct your contact data (name, email address, phone number, registrations via social networks, age and gender) and user content (photos) directly on your user profile.
Data deletion
You can delete your account in your account settings.
Withdrawal of consent
You can withdraw your consent to the use of cookies and other tracking technologies in your cookie settings.
You can also unsubscribe from our notifications in your notification preferences.
Escalation
If you are not satisfied with our answer, you can contact our Data Protection Officer using this form or file a complaint with the competent authority.
